Effective Date: 3/29/2025

This Store Policy outlines our standards for product delivery, updates, support, enforcement, and refunds. By purchasing or using any product from LunarVibe Vault, you agree to comply with this policy and our Terms of Use.

1. Product Delivery Policy

All products sold by LunarVibe Vault are delivered digitally.

  • Delivery Methods: Products are delivered either through automated systems (e.g., Payhip downloads, license generation bots) or manual delivery via Discord direct message or email.

  • Discord Note: Ensure your DMs are enabled on our server to receive access instructions or license modules.

  • Delivery Timeframe:

    • Automated orders: Typically delivered within minutes.

    • Manual orders: Please allow up to 24 hours depending on verification and queue time.

  • License Keys & Scripts: Some products may require license keys or whitelist validation. You are responsible for keeping this information secure.

2. Update Policy

LunarVibe Vault may periodically provide updates to improve performance, security, or compatibility.

  • Eligibility: Access to updates may require proof of original purchase, such as a Roblox username, Payhip order ID, or verified Discord account.

  • Types of Updates: Updates may include feature additions, optimizations, security patches, or bug fixes.

  • Compatibility: Some updates may not be backward compatible. You are responsible for backing up your original product prior to applying any updates.

  • Discontinued Products: We reserve the right to end updates or support for any product at our sole discretion.

3. Support Policy

We offer community and direct support through our official Discord server and designated contact channels.

We provide support for:

  • Product setup and installation

  • Whitelist verification and delivery issues

  • Basic troubleshooting

  • Bug reports related to original, unmodified products

  • General inquiries related to LunarVibe Vault products

We do not provide support for:

  • Modified, tampered, or unofficial versions of our products

  • Third-party compatibility issues unless explicitly supported

  • User-created integrations or edits

  • Errors resulting from failure to follow provided instructions

4. Blacklist & Enforcement Policy

LunarVibe Vault maintains a zero-tolerance policy against violations of our Terms of Use.

You may be permanently blacklisted if you:

  • Leak, resell, or redistribute any product

  • Tamper with or deobfuscate our code or license systems

  • Falsely claim authorship of our assets or scripts

  • Harass, threaten, or abuse our staff or support team

If blacklisted:

  • Your license(s) will be immediately revoked

  • You will be permanently denied access to updates and future products

  • Your Discord and Roblox accounts may be flagged for internal tracking

  • A report may be submitted to Roblox or Discord for Terms of Service violations

5. Refund Policy

As outlined in our Terms of Service:

All purchases are final.
Due to the digital nature of our products, we do not offer refunds under normal circumstances. Refunds will only be issued if required by law or in the case of duplicate transactions with verifiable proof.

Please review product descriptions carefully before making a purchase. If you are unsure about a product’s features or compatibility, contact us before purchasing.