General Guidelines for All Tickets

• Be Prompt and Polite:
  Always respond courteously within a reasonable timeframe.

• Keep Records:
  ALWAYS log tickets and resolutions for future reference.

• Maintain Privacy:
  Avoid sharing personal or sensitive information.

• Follow-Up:
  If a ticket requires more time, keep the user informed.

• Ask for Help (if needed):
  If you need help or don't know the answer ask another Support Agent

• One Agent a Ticket:
  Make sure that there's only one agent in a ticket at a time.

• Answer Every Ticket:
  We need every ticket answered to maintain a helpful environment.